Frequently Asked Questions – Zonix Point Store
Q. Is ordering online secure?
A. Yes, ordering online from Zonix Point Store is completely secure. We take utmost care with the personal information you provide while placing an order. All order-related data is accessible only to authorized staff and is handled following strict privacy and security protocols.
If you have any concerns about online security, feel free to contact us at:
📧 Email: ownerzonixpoint@gmail.com
Q. How do I place my order?
A.
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Click on the product you want to buy.
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Click the “Add to Cart” button.
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To buy more items, repeat the process.
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Click on “Cart” in the menu.
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Scroll down and click “Proceed to Checkout.”
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Fill in your billing and shipping details.
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Review your order summary.
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Click “Place Order.”
You’ll receive a confirmation email and we’ll ship your order via Cash on Delivery (COD).
Q. How do I cancel an order on Zonix Point Store?
A.
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If you have an account, log in to cancel your order.
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If you checked out as a guest, call our helpline during office hours.
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You can also cancel the order during the confirmation call we make before shipping.
📞 Helpline: +92 317 5998864
Q. What is your returns policy?
A. Please visit our Return Policy page for complete information.
Q. What is your refund policy?
A. Please visit our Refund Policy page for detailed information.
Q. What is your shipping cost?
A. We offer Free Shipping all over Pakistan. You pay Rs 0/- for delivery.
Q. Which service do you use for shipping?
A. We ship orders using M&P, TCS, and Leopards Courier Services.
Q. What is your delivery time?
A. Orders are delivered in 2–3 working days after the confirmation call.
Q. How to order an out-of-stock product?
A. You can pre-order any out-of-stock item by reaching us via call or email:
📧 Email: ownerzonixpoint@gmail.com
📞 Phone: +92 317 5998864